General Terms and Conditions (GTC)
Effective from: 12 July 2026These General Terms and Conditions (hereinafter: GTC) govern the terms of the motorhome rental service provided under the Voyago brand name by Avenda Group Kft. as lessor (hereinafter: the Lessor). By concluding the rental agreement, the Renter declares that they have read, understood and accept these GTC as binding upon them.
1. Service provider details
Avenda Group Kft.
- Registered office
- 1054 Budapest, Honvéd utca 8. 2/1.
- Company reg. no.
- 06-09-030938
- Tax number
- 32955040-1-41
- [email protected]
2. Booking and conclusion of contract
A booking can be made by e-mail, online, by phone or in person. The rental relationship comes into being once the parties confirm the booking, the payment conditions are met, and the rental agreement is signed. The Lessor is entitled to reject a booking without giving reasons.
3. Rental conditions, authorised drivers
The Vehicle may only be driven by a person who:
- is at least 25 years old,
- has held a valid category B driving licence for at least 2 years,
- is named as a driver in the rental agreement.
Handing the Vehicle over to a third party is prohibited. The Renter is liable for the conduct of the additional drivers named in the agreement as for their own; the Renter and the additional drivers are jointly and severally liable for any damage caused in connection with the Vehicle.
4. Pricing
| Rental of 3–6 days | HUF 60,000 / day |
| Rental exceeding 7 days | HUF 55,000 / day |
| Off-season rental (1 September – 30 April) | HUF 40,000 / day |
| One-time preparation fee | HUF 35,000 |
| Deposit | HUF 300,000 |
The preparation fee includes:
- handover of a ready-to-go motorhome, basic cleaning
- filled fluids, gas bottle, toilet chemical
- general technical inspection
List of accessories:
- 1 camping table, 4 camping chairs
- 2 gas bottles
- 1 mains connection cable 380V–230V
- 1 spare wheel
- 1 air-conditioning remote, 1 TV remote
- 1 crank handle for the omnistor (awning)
- 1 cigarette-lighter adapter, 3 USB chargers
- 1 fire extinguisher, 2 warning triangles, 4 hi-vis vests
- 1 watering hose, 1 water-filling adapter, 4 LPG filling adapters
Upon taking over the Vehicle, the Renter receives all items listed above and undertakes to return them complete and undamaged. The Lessor is entitled to deduct from the deposit the applicable cost of replacing or repairing any missing, damaged or unusable accessory.
| Bedding and towels | HUF 5,000 / person |
| Grill and grill utensils | HUF 19,000 |
| Bicycles (2 pcs) | HUF 20,000 |
| Pet package | HUF 10,000 |
| Scuba diving package | HUF 20,000 |
| Beach holiday package | HUF 20,000 |
| Premium kitchen package | HUF 35,000 |
| Party package | HUF 35,000 |
| Cooking package | HUF 35,000 |
| Extra cleaning fee | HUF 25,000 |
| Return with a non-full tank | actual cost + HUF 20,000 |
| Administration fee for fines, surcharges and official inquiries | HUF 10,000 / case |
5. Payment
The Lessor may accept cash, bank transfer and electronic payment methods. In the event of late payment, handover of the Vehicle may be refused.
6. Handover and return
As a general rule, the place of handover is: 2030 Érd. A different handover location may be subject to a separate fee.
At handover and at return, the Parties draw up a handover–return protocol recording the odometer reading, the fuel level, the state of cleanliness, the accessories and any visible damage. At handover and at return, the Parties take photographs of the exterior and interior of the Vehicle; the photographs and the digital documentation may be used as evidence. In the case of hidden damage that could not be identified at return but is discovered later, the Lessor is entitled to notify the Renter of the damage in writing within 5 working days following the return.
7. Fuel and AdBlue
The Vehicle may only be used with diesel fuel. It is handed over with a full tank and must be returned with a full tank. Any total damage resulting from the use of incorrect fuel is borne by the Renter.
The Vehicle is equipped with an emission-reducing AdBlue system. When the dashboard warning for the AdBlue level appears, the Renter must top up at least 10 litres of AdBlue as soon as possible, but no later than within 200 km. Completely running out of AdBlue activates the restart inhibitor built in by the manufacturer. All damage and costs resulting from running out of fuel or AdBlue, or from ignoring the warning signals (including recovery, transport, service costs and the Lessor’s lost rental revenue), are borne entirely by the Renter; in such a case the services under Section 13 do not apply to the Renter.
8. Cleanliness
General cleaning after normal use is part of the preparation fee. An extra cleaning fee (HUF 25,000) is charged in the following cases:
- excessive dirt, large amounts of animal hair,
- mud, sand, grease, strong odour,
- an unemptied toilet cassette or waste-water tank, litter left behind.
9. Pets
A pet may only be transported with prior notice and for a separate fee (HUF 10,000). The Renter bears full responsibility for any damage caused by the animal.
10. Late return
The Vehicle must be returned on the last day of the rental period by 18:00 at the latest. In the case of a return after 18:00, the Lessor is entitled to charge one additional day’s rental fee, and a daily rental fee for each further day commenced. The Renter must report any expected delay without delay, but no later than 24 hours before the return time.
11. Prohibited use
Use of the Vehicle is prohibited:
- at festivals, music or mass events, or for partying — without exception,
- for filming, racing or driving instruction,
- for sub-letting or transfer to a third party,
- for unlawful purposes or breaching customs or excise rules,
- for driving under the influence of alcohol or intoxicants,
- exceeding the maximum permitted gross weight (3,500 kg),
- on unpaved roads (off-road), on terrain, on the beach, or in areas closed to motor traffic,
- for towing another vehicle.
Prohibited use is a material breach of contract: the Lessor is entitled to terminate the contract with immediate effect and take back the Vehicle; all resulting damage and costs are borne by the Renter.
12. Use abroad
The Vehicle may be used within the EU and the Schengen area, exclusively with prior notice. Use of the Vehicle towards Ukraine, war zones and high-risk regions is prohibited. The Lessor may exclude further countries. Use abroad without notice is a material breach of contract.
13. Breakdown, assistance, scope of the Lessor’s services
13.1.
The Vehicle is covered by an assistance service. In the event of a breakdown or warning signal, the Renter must report the fault immediately — before taking any action — to the Lessor, prevent further damage (including stopping the Vehicle safely) and act in accordance with the Lessor’s instructions.
13.2.
Towing, repair, choice of workshop or any measure involving costs may only be initiated with the Lessor’s prior approval. The cost of any repair, towing, rental or other service ordered without the Lessor’s prior approval will not be reimbursed.
13.3.
The Lessor does not provide a replacement vehicle and is not obliged to provide one — neither domestically nor abroad.
13.4.
If the Vehicle becomes immobile as a result of a technical fault not attributable to the Renter and cannot be made roadworthy again within a reasonable time, the Lessor’s service extends solely to the following:
- organising the return journey of the Renter and their passengers, or reimbursing its cost, from the place of the breakdown to the Hungarian handover location, based on the fares of scheduled public transport (2nd-class rail or bus), against an invoice or ticket;
- a pro-rata refund of the part of the rental fee attributable to the failed days.
13.5.
At the Renter’s request, the Lessor assists in finding another vehicle available for rent in the area; all related costs (rental fee, deposit, insurance, the cost of reaching and returning the vehicle, etc.) are borne by the Renter.
13.6.
Within the limits of the mandatory provisions of the law, the Lessor does not reimburse: additional luggage- or baggage-transport costs, accommodation costs, the extra cost of a more comfortable or more expensive means of return than public transport, claims arising from lost experiences or lost profit, or other consequential damage.
13.7.
If the breakdown is attributable to the Renter’s conduct (in particular: running out of fuel or AdBlue, use of incorrect fuel, ignoring a warning signal, improper or prohibited use), the services under Section 13.4 do not apply to the Renter, and all incurred costs — including the cost of recovering and transporting the Vehicle home — are borne by the Renter.
14. Damage and the Renter’s liability
14.1.
The Renter must reimburse all fines, surcharges, parking and road-usage fees, damage, shortages or costs arising from breach of contract that arose during the rental period. The Lessor is entitled to deduct these amounts from the deposit and to invoice the Renter for the part exceeding the deposit.
14.2.
In the case of a loss event attributable to the Renter, the Renter bears, per loss event, the applicable deductible of the Vehicle’s comprehensive (casco) insurance, as well as the full damage not covered by the insurer.
14.3.
Damage typically not covered by the insurance and borne entirely by the Renter includes, in particular:
- damage from ignoring height and width restrictions (bridges, underpasses, barriers, trees),
- damage from using the awning (omnistor) or leaving it open,
- damage caused in the interior of the Vehicle (furniture, appliances, wet room),
- damage to the chassis and running gear resulting from off-road use,
- tyre and wheel-rim damage where not resulting from a road-quality defect,
- loss of or damage to accessories.
14.4.
In the event of an accident, loss event or theft, the Renter must immediately request police action (where its legal preconditions are met), complete a European accident report, notify the Lessor immediately, and hand over all documents within 3 days. Any loss of insurance cover resulting from failure to do so is borne by the Renter.
15. Limitation of the Lessor’s liability
In connection with the rental relationship, the Lessor limits its liability for damages towards the Renter to the amount of the rental fee actually paid by the Renter for the given rental. This limitation does not apply to damage caused intentionally or to damage harming human life, bodily integrity or health. The Lessor is not liable for lost profit and consequential damage, within the limits of the mandatory provisions of the law.
16. GPS tracking
For property-protection purposes, the Vehicle may be equipped with a GPS system. The Renter acknowledges this. Data processing takes place in accordance with a separate data-processing notice.
17. Personal belongings
The Lessor accepts no liability for items left in the Vehicle. The Lessor keeps found items for up to 30 days where possible.
18. Deposit and its refund
18.1.
The deposit is security for the Renter’s performance in accordance with the contract; the Lessor may directly satisfy its claims under these GTC and the rental agreement from it.
18.2.
In the absence of deductions, the deposit is refunded within 5 working days following the return and inspection of the Vehicle (in the case of cash settlement, it may also be returned on the spot).
18.3.
If a settlement with a third party in connection with the rental (in particular: insurer, foreign workshop, authority, another lessor) is in progress, the Lessor may retain the part of the deposit proportionate to the expected claim until the settlement is concluded — but for no longer than 60 days from the return; it refunds the remaining part in accordance with Section 18.2. In the case of a disputed or subsequently arising loss event, the necessary amount may be retained until the dispute is resolved.
19. Force majeure
Neither party is liable for a breach of contract caused by an unavoidable, unforeseeable circumstance beyond the party’s control (force majeure). The party invoking force majeure must notify the other party without delay.
20. Complaint handling
A complaint may be submitted in writing: e-mail: [email protected] | postal address: 1054 Budapest, Honvéd utca 8. 2/1. The Lessor handles complaints in accordance with the applicable law. In the case of a consumer dispute, the Renter may turn to the conciliation board competent according to their place of residence.
21. Governing law
These GTC are governed by Hungarian law. In the case of a consumer dispute, the Hungarian forums having competence and jurisdiction shall proceed.
22. Final provision
The Lessor is entitled to amend these GTC. The version in force at the time of booking always governs the rental.